Tax receipts are attached to this question. They're also at the bottom of the Donate Your Device page.

We'll accept pretty much everything but we prefer Fitbits, Garmins or Polars. We do not accept devices from manufacturers that are no longer in business, require a paid subscription or are part of a company including but not limited to: Jawbone Misfit Whoop Motiv Ring Spire Virgin Pulse devices

We sure do! We have both a label you can tape to your box as well as an insert to include with your device in the package. You can get the mailing label at the bottom of the Donate Your Device page.

Based on the volume of devices we receive, we can't provide notice that we've received your device.

We don't offer a prepaid mailing option at this time. Maybe someday when we have more money than we know what to do with. Fortunately it's pretty inexpensive for you to send us your device. A copy of a mailing label is available below and also at the bottom of the Donate Your Device page.

Our mailing address is PO Box 509, Natick, MA 01760

Our goal is to provide devices to others that are still in good working order. We don't refurbish devices. There's some criteria we apply before accepting devices. Please do not send us devices that have the following: Screen is cracked. Screen doesn’t light up or is very dim (even if still connects to app) Device can’t hold a charge for a full day Device can’t hold a wrist strap because connector is broken on device Broken wrist strap (applies to devices that don’t allow for easy switch out of straps) We don't accept devices from manufacturers that are no longer in business, require a connection to a pay app, or are associated with specific businesses, such as Orange Theory or Virgin Pulse. Thanks for your understanding in providing the best devices we can to underserved populations.

Our goal is to provide working devices in good condition to those who can't normally afford them. We don't have the ability to fix screens, so please do not send us your device with a cracked or broken screen.

No, the screen must still light up and work as intended.

Yes please! We welcome any extra chargers but we would prefer it if you only send in unused bands.

If your device has a strap that can be easily removed (e.g., Fitbits, Apple watches, some other devices), then we could probably still use it. If you're sending in a device or watch and the strap can't be switched out then we won't be able to use the device. Here is an example of a device we can't use. As you can see, the band is unusable and as a result we can't donate this device to another program.

No, we can't repair any devices. If your Fitbit is broken in a way that the wrist strap won't stay connected to the device, we can't re-use your Fitbit.

There is too main criteria for requesting: 1) You need to be a non-profit (no for-profit companies please). 2) You need to have a program. It's okay if the program is a pilot or is new, but you must have some kind of program that has goals. If you meet those two criteria, then go to our Request Devices section of the website and submit your request!

We receive requests from many different organizations who support a wide-range of populations. The main criteria for organizations is you cannot be a for-profit organization. Beyond that, as long as you have an established or are in the process of establishing a program, we're happy to evaluate your request. If you're not sure, feel free to apply anyway.

At this point we generally only donate to organizations that have a program in place.